If the following names and terms are capitalized in these Terms and Conditions, these terms have the following meaning:
.
These Terms and Conditions apply to all use of the Website and all services offered by Suriname Tourism, effective January 1, 2026.
All payments on the platform are processed through our payment partner, Online Payment Platform (Stripe). By using Suriname Tourism, you also expressly agree to Stripe’s terms and conditions. These can be found on the official website of Online Payment Platform Stripe.
Suriname Tourism values ​​your privacy. In our Privacy and Cookie Policy (found at the bottom of the website), we explain how we handle your personal data and which cookies we use to ensure the website functions optimally.
Suriname Tourism strives for a flawlessly functioning website, but its accessibility depends in part on third parties (hosting and internet providers). The information in the Advertisements is compiled by the Service Providers themselves. We cannot guarantee that the website will always be accessible without interruptions or that all information provided by third parties is 100% accurate.
Suriname Tourism disclaims all liability, to the extent legally permitted, for any damage suffered by a User as a result of:
Suriname Tourism owns the database and the website content. Without prior written permission, it is prohibited to:
Suriname Tourism may transfer its rights and obligations to third parties, provided that privacy safeguards are maintained.
In the event of force majeure (natural disasters, pandemics, government measures), Suriname Tourism may suspend its services without compensation.
12.1 Formation and Parties: An agreement is concluded directly between you (the User) and the Service Provider once the Service Provider has accepted your Booking Request. Suriname Tourism is and explicitly does not become a party to the agreement you enter into with the Service Provider for the rental of accommodation, a vehicle, or the booking of a tour. You enter into this agreement independently. Suriname Tourism acts solely as a facilitator by providing the platform, sending the booking, and, through payment partner OPP, offering a secure payment environment.
12.2 User Responsibility: The User is fully responsible for all persons and animals (if explicitly permitted by the Service Provider) using the service during the period specified in the booking. Subletting accommodations or vehicles, or transferring tour tickets to third parties without permission, is strictly prohibited.
12.3 Duty to Investigate and Indemnification: Suriname Tourism is not liable for the state of maintenance, quality, or any defects of accommodations, vehicles, or the execution of tours. The User has a duty of care and should, if desired, request further information from the Service Provider regarding the quality, location, and reliability of the service offered. Suriname Tourism accepts no liability for damages resulting from the performance of the agreement by the Service Provider.
If a User cancels a confirmed booking, the following cancellation fees will be charged based on the total booking amount:
Suriname Tourism does not perform physical quality checks on cars or tours. Users are responsible for requesting any background information from the Service Provider.
A Booking Request constitutes an official request from the User to the Service Provider to enter into an agreement for the selected service (accommodation, vehicle, or activity) for the selected period.
If anything unexpectedly goes wrong before, during, or after the service, the User must discuss this immediately with the Service Provider to reach an amicable resolution within reason.
Suriname Tourism values ​​transparency and traveler experiences.
One advertisement per specific service. Suriname Tourism may modify advertisements for better presentation.
20.1 Establishment of Agreement: A definitive agreement between the Service Provider and the User will only be concluded after the Service Provider explicitly accepts a Booking Request in the Suriname Tourism management environment. The Service Provider will receive a notification of the Booking Request at the email address provided. The User’s contact details will only be visible to the Service Provider after the Booking Request has been accepted.
20.2 Commission: A commission of 7.5% (excluding VAT) will be charged on the total price of the service for each accepted Booking Request. Suriname Tourism does not charge any fees for providing the platform, unless the Service Provider uses additional services (such as promotional subscriptions) offered in the management environment. The commission will be automatically deducted from the amount to be received by the Service Provider upon payment to the Service Provider.
20.4 Invoicing: After the commission becomes due, Suriname Tourism will provide a digital invoice within the Service Provider’s management environment.
Suriname Tourism offers Service Providers the opportunity to increase the visibility of their Advertisements through specific promotional and ranking packages. These services are offered through subscriptions with a term of one (1) month, six (6) months, or one (1) year. The current rates for these subscriptions are listed on the Website. Subscriptions are billed according to the chosen term and must be paid in advance. Refunds are not possible for early termination of an ongoing subscription.
22.1 Definition of Memberpage: Every Service Provider is allocated a dedicated “Memberpage” (Host Profile) on the Suriname Tourism Platform. This page serves as a centralized digital storefront where all active Advertisements, contact details (subject to the restrictions in Article 34), and background information of the Service Provider are displayed to Users.
22.2 Package Tiers and Limits: The functionality and capacity of the Memberpage depend on the chosen subscription tier (Basic, Premium, or Ultimate).
Basic: Includes a maximum of ten (10) active Advertisements.
Premium: Includes a maximum of twenty-five (25) active Advertisements.
Ultimate: Includes unlimited active Advertisements.
22.3 Exceeding Limits: If a Service Provider reaches the maximum number of Advertisements allowed under their current package, no new Advertisements can be published until:
An existing Advertisement is deactivated or deleted; or
The Service Provider upgrades to a higher subscription tier.
22.4 Upgrading and Commission: Service Providers may upgrade their package at any time via the management environment.
Upon successful processing of payment for a Premium or Ultimate subscription, the standard commission of 8% (as defined in Article 20.2) will be waived (0% commission) for all Booking Requests accepted after the upgrade activation date.
Commission already due or processed for bookings accepted prior to the upgrade remains non-refundable.
22.5 Content Optimization (Ultimate only): Service Providers with an active Ultimate subscription are entitled to professional support from Suriname Tourism regarding the optimization of texts and photos on their Memberpage to improve conversion rates.
22.6 Responsibility for Profile Accuracy: The Service Provider is solely responsible for ensuring that the information on their Memberpage, including company descriptions and operating hours, remains accurate and consistent with the individual Advertisements.
Service providers are themselves responsible for local Surinamese taxes and tourist taxes.
24.1 Free Cancellation and Rejection If the Service Provider rejects or allows a Booking Request to expire, generally no commission is due to Suriname Tourism, unless there is abuse. Similarly, if an already accepted Booking Request is canceled before the scheduled start date, no commission is due, except in the cases of abuse mentioned below.
24.2 Definition of Abuse In these Terms and Conditions, abuse is defined as:
24.3 Cancellation Obligations by the Service Provider If a Service Provider cancels an already accepted booking, the Service Provider is obligated to:
24.4 Sanctions for Abuse To guarantee the quality of the Suriname Tourism Platform, Suriname Tourism reserves the right to impose the following sanctions if abuse is detected:
At Suriname Tourism, the Service Provider retains complete freedom to determine the specific terms and conditions under which it offers its services (accommodation, vehicle, tour, or activity). Suriname Tourism applies only a limited number of basic rules to guarantee the quality of the platform, as described in these Terms and Conditions.
As a Service Provider, you determine:
The Service Provider must at all times ensure that these terms and conditions comply with applicable local laws and regulations in Suriname and the overarching frameworks of the Suriname Tourism Platform.
26.1 Mandatory Settlement via Stripe All payments between the User and the Service Provider must be processed through the Suriname Tourism Platform’s payment partner (Stripe). The Service Provider will be notified by email of every received Deposit, Final Payment, or Security Deposit payment. Detailed information about the payment status is available at all times in the Service Provider’s administration environment and in the User’s account.
26.2 Payment Terms and Payment Link Processing The full booking amount, including any Deposit and local taxes, must be paid via the platform no later than the due date specified in the Booking Request. If full payment is not completed via the official payment links on the day of commencement (check-in or activity start), these links will expire.
26.3 Commission Settlement The commission invoice for Suriname Tourism (7.5% excluding VAT) is automatically generated on the booking start date. As stipulated in Article 21, this commission is immediately deducted from the payment that is transferred to the Service Provider 24 hours after the booking start date.
26.4 Last-Minute Bookings Notwithstanding the standard 50% deposit policy, the Service Provider cannot offer split payments if the booking start date is within 14 days of the acceptance date. In such “last-minute” cases, the User must pay the full amount (100%) immediately upon booking to secure the booking.
26.5 Specific Booking Conditions The Service Provider is obligated to clearly state the exact payment terms for the remaining balance and the deposit amount in the “Specific Booking Conditions” section of the Advertisement. In the event of any conflict between the Service Provider’s text and these Terms and Conditions, the Terms and Conditions of Suriname Tourism shall prevail.
Payments by the Service Provider for additional services (such as promotional subscriptions) must be made within fourteen (14) days of the invoice date via the online payment methods offered by Suriname Tourism. These invoices cannot be paid by manual bank transfer; payment must be made via the payment links in the administration environment. Suriname Tourism does not charge any fees for basic use of the platform, except for commission on bookings and the costs for optional additional services.
After the payment term expires, the Service Provider is legally in default. From that moment on, the Service Provider owes statutory (commercial) interest on the outstanding amount. If payment is not received, the claim will be transferred to a debt collection agency after 60 days. All additional collection costs will be borne entirely by the Service Provider. In the event of bankruptcy or suspension of payments, all claims of Suriname Tourism are immediately due and payable.
As long as a Service Provider fails to pay an invoice due or otherwise violates these terms and conditions, Suriname Tourism is entitled to suspend its services. This means that Advertisements will be (temporarily) taken offline and access to the management environment may be denied. The Service Provider’s payment obligations remain in full force during the suspension period.
The agreement between Suriname Tourism and the Service Provider is entered into for an indefinite period and can be terminated by the Service Provider at any time. Suriname Tourism may terminate the agreement immediately if the Service Provider:
All Content (text, photos, video) must accurately and accurately reflect the service offered. It is prohibited to post Content with watermarks or logos from other platforms. The Service Provider guarantees that it has the necessary licenses for the material used and indemnifies Suriname Tourism against any claims from third parties. Upon posting, the Service Provider grants Suriname Tourism an irrevocable license to use the Content for marketing purposes on the platform.
The Service Provider guarantees that all information provided (such as permits, bank details, and descriptions) is correct and complete. The Service Provider must ensure a working email address is checked weekly to ensure timely processing of booking requests.
Suriname Tourism has access to the Service Provider’s account for management and configuration purposes. The Service Provider is responsible for maintaining the confidentiality of login credentials. Suriname Tourism is not liable for damage caused by unauthorized access (hacking) or loss of data by third parties.
Service providers receive service messages via email or through the management environment with tips for optimizing their advertisements. These messages are an integral part of the service provided.
Suriname Tourism is intended for local providers who present their services with care. It is strictly prohibited to include contact information (phone number, URL, social media) in advertisements or messages with the intention of redirecting bookings outside the platform. If such circumvention is detected, a penalty of €50 (excluding VAT) per incident may be imposed, in addition to the commission due.
Service providers guarantee that they comply with all local Surinamese laws (such as tourist taxes, business licenses, and transport permits) before offering their services. Suriname Tourism reserves the right to block accounts if illegal activity is suspected.
Service Providers must be fluent in at least one supported language (Dutch or English). Listings may be automatically translated by the platform; however, the Service Provider is responsible for verifying the accuracy of these translations in the “Specific Booking Conditions” section.
The Service Provider is obligated to keep the availability calendar up-to-date daily. Allowing requests to expire or rejecting them without justification will harm the Advertisement’s ranking. In the event of persistent inactivity, Suriname Tourism may temporarily take the Advertisement offline to prevent disappointment among travelers.
After booking, users can leave a review. The Service Provider has 14 days to respond to a negative review. In the case of unjustified reviews, the Service Provider can submit a report to Suriname Tourism, which will then be subject to an independent assessment in accordance with the moderation guidelines.
Suriname Tourism has a zero-tolerance policy regarding discrimination. Service providers may not refuse bookings based on origin, religion, gender, sexual orientation, or disability. Violation of this policy will result in immediate termination of the agreement.
Copyright © SURINAME TOURISM 2026. Reproduction without permission is prohibited.
